Privacy Policy

1.1 Coverage

This Privacy Policy applies to all personal information collected by CleverThis through our Services, including information collected online through our website, mobile applications, and any other digital platforms we operate.

1.2 Third-Party Services

This Policy does not apply to third-party websites, applications, or services that may be linked to or integrated with our Services. We encourage you to review the privacy policies of any third-party services you use.

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Register for an account or subscribe to our Services
• Contact us through our website, email, phone, or other communication channels
• Subscribe to our newsletters, marketing communications, or promotional materials
• Participate in surveys, contests, promotions, or feedback programs
• Request customer support, technical assistance, or consultation services
• Attend webinars, events, or training sessions
• Apply for employment or partnership opportunities

This information may include:

• Full name, title, and professional contact information (email address, phone number, mailing address)
• Company name, industry, job title, and professional information
• Account credentials, passwords, and security preferences
• Payment and billing information (processed securely by third-party payment processors)
• Communication preferences, marketing consent, and subscription settings
• Demographic information and professional interests
• Any other information you choose to provide in communications or forms

2.2 Automatically Collected Information

When you access or use our Services, we automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address and approximate geographic location
• Browser type, version, language settings, and user agent string
• Device information, including device type, operating system, screen resolution, and unique device identifiers
• Pages visited, content viewed, time spent on our Site, and navigation patterns
• Referring and exit pages, URLs, and search terms used to find our Site
• Date, time, and duration of visits and user sessions
• Cookies, web beacons, pixel tags, and similar tracking technologies
• Log files and server data related to your use of our Services

2.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Business partners, resellers, and integration partners
• Social media platforms when you interact with our content
• Public databases and data aggregation services
• Marketing and analytics service providers
• Professional networking platforms and industry directories

3.1 Primary Uses

We use the information we collect for the following lawful business purposes:

• Service Provision: To provide, operate, maintain, improve, and personalize our AI platform and Services
• Account Management: To create and manage user accounts, process transactions, and maintain service records
• Communication: To respond to inquiries, provide customer support, and send important service-related communications
• Technical Support: To troubleshoot issues, provide technical assistance, and ensure optimal performance
• Product Development: To develop new features, improve existing functionality, and enhance user experience

3.2 Analytics and Marketing

• Analytics and Research: To analyze usage patterns, conduct market research, and generate insights about our Services
• Marketing Communications: To send promotional materials, product updates, and relevant content (with your consent where required)
• Personalization: To customize content, recommendations, and user experiences based on your preferences and behavior
• Event Management: To organize and manage webinars, conferences, and other events

3.3 Legal and Security

• Legal Compliance: To comply with applicable laws, regulations, legal processes, and governmental requests
• Security and Fraud Prevention: To protect against fraud, unauthorized access, security threats, and abuse of our Services
• Business Operations: To conduct internal business operations, including quality assurance, training, and auditing
• Dispute Resolution: To resolve disputes, enforce our agreements, and protect our rights and property

4.1 General Policy

We do not sell, trade, rent, or otherwise monetize your personal information to third parties. We may share your information only in the limited circumstances described below, and only with appropriate safeguards in place.

4.2 Service Providers and Business Partners

We may share information with trusted third-party service providers and business partners who assist us in operating our Services, including:

• Cloud hosting and infrastructure providers
• Payment processing and billing services
• Customer support and communication platforms
• Analytics and marketing service providers
• Security and fraud prevention services
• Professional services providers (legal, accounting, consulting)

These parties are bound by strict confidentiality agreements and data processing terms that require them to keep your information secure and use it only for specified purposes.

4.3 Legal Requirements and Protection

We may disclose information when we believe in good faith that disclosure is necessary to:

• Comply with applicable laws, regulations, legal processes, or governmental requests
• Enforce our Terms of Service, Privacy Policy, or other agreements
• Protect the rights, property, safety, or security of CleverThis, our users, or the public
• Investigate, prevent, or take action regarding illegal activities, fraud, or security threats
• Respond to claims that content violates third-party rights

4.4 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of assets, your information may be transferred as part of the transaction. We will provide notice before your information becomes subject to a different privacy policy.

4.5 Consent and Direction

We may share information with your explicit consent or at your direction, such as when you choose to integrate third-party services with your account.

5.1 Security Measures

We implement comprehensive technical, administrative, and physical security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Industry-standard encryption for data in transit (TLS/SSL) and at rest (AES-256)
• Multi-factor authentication and role-based access controls
• Regular security assessments, audits, and penetration testing
• Secure data centers with physical access controls and environmental monitoring
• Employee training on data protection, privacy practices, and security protocols
• Incident response procedures and breach notification protocols
• Regular software updates and security patch management
• Network security monitoring and intrusion detection systems

5.2 Security Limitations

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your personal information and maintain security standards that meet or exceed industry best practices, we cannot guarantee absolute security.

5.3 Data Breach Response

In the event of a data breach that affects your personal information, we will notify you and relevant authorities as required by applicable law, typically within 72 hours of discovery.

6.1 General Rights

Depending on your location and applicable privacy laws (including GDPR, CCPA, and other regional regulations), you may have the following rights regarding your personal information:

6.2 Access and Portability Rights

• Right to Access: Request access to your personal information and receive a copy in a commonly used, machine-readable format
• Right to Portability: Request transfer of your personal information to another service provider where technically feasible

6.3 Correction and Deletion Rights

• Right to Correction: Request correction or updating of inaccurate or incomplete personal information
• Right to Deletion: Request deletion of your personal information, subject to certain legal exceptions and retention requirements

6.4 Control and Objection Rights

• Right to Restriction: Request restriction of processing under certain circumstances
• Right to Object: Object to processing based on legitimate interests or for direct marketing purposes
• Right to Withdraw Consent: Withdraw consent where processing is based on consent (without affecting lawfulness of prior processing)

6.5 Exercising Your Rights

To exercise these rights, please contact us at privacy@cleverthis.com. We will respond to your request within the timeframes required by applicable law (typically 30 days). We may need to verify your identity before processing certain requests.

7.1 Use of Cookies

We use cookies, web beacons, pixel tags, and similar tracking technologies to enhance your browsing experience, analyze usage patterns, and provide personalized content and advertisements.

7.2 Cookie Management

For detailed information about our use of cookies, including types of cookies we use, how to manage your cookie preferences, and opt-out options, please see our comprehensive Cookie Policy.

8.1 Cross-Border Processing

Your information may be transferred to, processed, and stored in countries other than your country of residence, including the United States, where our servers and service providers may be located.

8.2 Safeguards

We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable data protection laws, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions by relevant data protection authorities
• Binding Corporate Rules for intra-group transfers
• Other legally recognized transfer mechanisms

9.1 Retention Principles

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9.2 Retention Periods

Specific retention periods vary depending on the type of information and the purpose for which it was collected:

• Account Information: Retained for the duration of your account plus 7 years for legal compliance
• Transaction Records: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Technical Logs: Typically retained for 12-24 months for security and performance monitoring
• Support Communications: Retained for 3 years for quality assurance and training

9.3 Secure Deletion

When information is no longer needed, we securely delete or anonymize it using industry-standard methods to prevent recovery or reconstruction.

10.1 Age Restrictions

Our Services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction, such as 16 in some EU countries). We do not knowingly collect, use, or disclose personal information from children under this age.

10.2 Parental Rights

If we become aware that we have collected personal information from a child under the applicable age without parental consent, we will take prompt steps to delete such information. If you believe we have collected information from your child, please contact us immediately.

11.1 Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date
• Sending email notifications to registered users for significant changes
• Providing prominent notice on our website or through our Services
• Obtaining your consent where required by applicable law

11.2 Continued Use

Your continued use of our Services after the effective date of any changes constitutes acceptance of the updated Privacy Policy, unless otherwise required by applicable law.

12.1 Privacy Officer

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact our Privacy Officer:

12.2 General Inquiries

For general questions about our Services, please visit our Contact Page.

12.3 Regulatory Complaints

If you are located in the European Union and believe we have not addressed your privacy concerns adequately, you have the right to lodge a complaint with your local data protection authority. For other jurisdictions, please contact the relevant privacy regulatory authority in your region.